BIRTHDAY FAQ
GENERAL QUESTIONS
How do I book a celebration?
Celebrations may be booked online, over the phone, or in person. A $100 non-refundable deposit is required at the time of booking.
Will someone contact me before my party?
Yes, our party coordinator will be in touch with you to go over your party details.
Do you provide invitations for parties?
Absolutely! We offer printed invitations that you can pick up at the store.
How many participants can I invite?
Our celebrations include 10 participants (including the birthday child). You’re welcome to add more participants for an additional fee.
What should I do if I'm unsure about the exact number of guests I’ll have for my party?
No problem! Book with your best estimate. If more guests attend, we’ll add them to your final bill on the day of the party.
Are we allowed to add more time to our party reservation?
We’re sorry, but we cannot extend party time. Parties must end as scheduled to accommodate other bookings.
Booking & Rescheduling
What if I need to cancel or reschedule?
If you cancel, the $100 deposit is non-refundable. If you notify us at least 72 hours in advance, we’ll happily reschedule your celebration at no extra cost.
What is the deposit amount?
A $100 non-refundable deposit is required to reserve your specific date and time. Any additional costs (such as extra guests or add-ons) will be settled on the final bill.
FOOD & DECORATIONS
What decorations are included in the packages?
Your package includes basic decorations: colorful tablecloths, plates, cups, napkins, utensils, balloons and candles. If you prefer to use your own table settings, please drop those decorations off at least 24 hours prior to the party so we can have everything ready upon your arrival.
Are piñatas allowed?
We’re sorry, but piñatas are not allowed.
Are additional decorations allowed?
Yes! If you prefer to use your own decorations, please limit them to table decorations. We do not allow anything that can cause damage to our walls. (No use of nails, tape, staples etc.). Again, if using your own table settings, please drop those decorations off at least 24 hours prior to the party so we can have everything ready upon your arrival. If bringing any extra decorations, they must be set up within 15 minutes of the party start time and they cannot cause damage.
Do you provide pizza for parties?
We don’t offer food at this facility. Please provide your own food and cake (no alcohol). We are not able to store your food/cake in a refrigerator so please make sure you bring things that do not require refrigeration.
PARTY DAY DETAILS
We plan on having a lot of adults attend our party. Do we have to pay for them?
No, we don’t charge for adults. Just keep in mind space is limited, so be comfortable with the group size.
Are parents allowed in the party rooms? Is there enough space?
Parents are allowed! The space is primarily for the children, so the comfort depends on how many adults attend. Consider your total group size.
What time should my guests and I arrive?
Please arrive 10–15 minutes before your scheduled time. Parties must start on time; a late start will still end at the scheduled time.
Will there be a host to guide and supervise the children?
A dedicated party host is included! They’ll manage the party and assist with all aspects, but parents remain responsible.
Will there be a host to guide and supervise the children?
A dedicated party host is included in our party packages. The host’s primary role is to manage all aspects of the party to ensure a smooth and enjoyable experience, including any setup, breakdown, serving, addressing children’s needs, etc.
Additional Information
Are gratuities (tips) appropriate?
Tips are always appreciated if you feel our Celebration Team did a great job!
What if fewer or more kids show up on the day of the party?
You’ll only be charged for any additional guests beyond the 10 included in the package. We require final guest numbers to be provided no less than 72 hours prior to the event time.
